Terms and Conditions

Breakages and spillages
We cannot be held liable for cracks, breakages, spillages caused by water jetting in any area in which we are working as we cannot
vouch for the condition of the area. The water jet will over spill and we advise you to be aware of possible flooding when this is used.
The engineer will always help with cleaning up after the job is complete or return to site if necessary, but additional charges will apply.

Access
If we need to open a manhole or cover which is sealed or difficult to open, then we do not accept liability for any damage caused in
opening up access to the surrounding area. “We do not open any manhole or cover without permission of the landowner first”
If we have to gain access to a pipe above ground we will be happy to replace the pipe work but we will not be liable for the cost of any
pipework which has to be replaced.

90 Day Guarantee for Domestic Customers
If the same blockage reoccurs in the same section of the pipework within 90 days of the date of the job then the engineer will return to
fix it free of charge. However, this will not apply if the drains have been misused in any way. For example, putting nappies, large
amounts of toilet paper, baby wipes, fresh fat etc. down the drains. Should this happen then the work will be regarded as a new job
and full charges will apply.

28 Day Guarantee for Commercial Customer
If the same blockage reoccurs in the same section of the pipework within 28 days of the date of the job then the engineer will return to
fix it free of charge. However, this will not apply if the drains have been misused in any way. For example, putting nappies, large
amounts of toilet paper, baby wipes, fresh fat etc. down the drains. Should this happen then the work will be regarded as a new job
and full charges will apply.

Any Guarantee
Any guarantee we offer does not affect your legal rights including those rights under the Sale of Goods Act 1979 and the Supply of
Goods and Services ACT 1982. You can get information about your rights from a Citizens Advice Bureau or Trading Standards Office.

If we cannot clear the drain we will not charge you
We will not charge if we cannot clear the blockage. Charges will apply if the drain is collapsed, the manhole is covered over or we are
unable to gain access to any part of a building where the blockage is. Only applies to domestic customers.

Hazards or Dangerous conditions
You must let us know of anything which may present a hazard or danger to anyone carrying out work in your property. You must also
make sure that we have clear access to any relevant drains and covers and provide us with a supply of mains electricity and water. If
we incur additional work or expense as a result of your failure to provide us with clear access, mains electricity and water, we may
charge you for that additional work/expense.
We will not be responsible for our failure to meet any of our obligations under this agreement because of circumstances beyond our
control.
If you are a tenant you will need your landlord’s permission to allow us to carry out the work.

Charging
Domestic customers will need to PAY IN FULL on completion of the job with either CASH, CHEQUE or DEBIT/CREDIT CARD.
Commercial customers have a period of 28 days to pay the invoice in full.
An administration charge of £10 is payable in respect of each cheque we present for payment that is dishonoured by your bank for
whatever reason.
We will only charge you the hourly, daily or agreed rate for the work to be undertaken.
However, if you arrive more than half an hour after the agreed start time we will begin charging after those 30 mins. This applies to
hourly rate jobs only.
If the site is inside the congestion charge zone the cost of the charge will be added to the invoice. Price charged at TFL rates on date
of the job.
Any parking charges will be added to the invoice if parking is not available on site. Pay and Display parking will be used where
possible.
Materials provided by WEST LONDON DRAINS LIMITED remain the property of WEST LONDON DRAINS LIMITED until payment has
been made in full.